Refund policy
Last updated: 1 September 2026
Leaving your details through the enquiry form is free and books nothing. This policy applies once a place has been confirmed and invoiced.
1. Statutory right to cancel
Consumers booking at a distance have 14 calendar days from confirmation to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A full refund is issued, unless you asked for the course to start within that period and it has already begun, in which case we charge for the proportion delivered.
2. Cancelling a confirmed place
| Notice given before the start date | Amount refunded |
|---|---|
| More than 21 days | 100% |
| 21 to 8 days | 70% |
| 7 days or fewer | No refund, one transfer offered |
| Non-attendance without notice | No refund |
3. Transferring to another session
A place can be moved once, free of charge, to any session within the following 12 months provided you give at least 7 days' notice. A second transfer is charged at £75 + VAT in administration costs.
4. Substituting a delegate
You may send a colleague in your place at no cost, up to 24 hours before the session starts, by emailing the new delegate's name and contact details.
5. If we cancel or postpone
If a session is cancelled or moved by us — including where the minimum group size is not reached — you choose between a place on the next session or a full refund, paid within 14 days. We do not reimburse travel or accommodation, so please book flexible fares until the session is confirmed.
6. In-house and tailored programmes
For in-house work, cancellation more than 30 days before the agreed date is free of charge; between 30 and 15 days, 50% of the fee is due; within 14 days, the full fee is due, as the design work and trainer time have already been committed.
7. Digital materials
Method sheets and recordings supplied as downloads are excluded from the right to cancel once you have accessed them, as expressly agreed at the point of download.
8. How to request a refund
Email [email protected] with the delegate's name, the session date and the invoice number. We acknowledge within 2 working days and refund to the original payment method within 14 days of accepting the request.
9. Quality guarantee
If at the end of the first day of a two-day in-person course you consider the content unsuitable for your role, tell the trainer before you leave: we refund half the fee and cancel the second day.